Privacy Policy

This privacy policy explains how we use any personal information we collect about you when you use this website or stay at our hotel.

What information do we collect about you?

At various times, we will be obliged to ask you, as a Hotel Una customer, for information about you and/or members of your family, such as:

• Contact details (for example, last name, first name, telephone number, email)
• Personal information (for example, date of birth, nationality)
• Information relating to your children (for example, first name, date of birth, age)
• Your credit card number (for transaction and reservation purposes)
• Your arrival and departure dates.
• Your preferences and interests (for example, preferred floor, type of bedding, type of newspapers/magazines, sports, cultural interests)
• Your questions/comments, during or following a stay in one of our hotel.
• The information collected in relation to persons under 18 years of age is limited to their name, nationality and date of birth, which can only be supplied to us by an adult.
• How will we use the information about you?
• We use your information in a number of different ways, primarily to fulfil a contract and also provide excellent service to our customers — what we do depends on the information. The tables below set this out in detail, showing what we use the information we collect for.

Your Rights

You have rights relating to your personal information:

• The right to be informed about how your personal information is being used (like this notice!)
• The right to access the personal information we hold about you.
• The right to request the correction of inaccurate personal information we hold about you.
• The right to request that we delete your data, or stop processing it or collecting it, in some circumstances.
• The right to stop direct marketing messages, and to withdraw consent for other consent-based processing at any time.
• The right to request that we transfer or port elements of your data either to you or another service provider.
• The right to complain to your data protection regulator — in the UK, the Information Commissioner’s Office
• If you want to exercise your rights, have a complaint, or just have questions, please contact us, details in the contact us section at the end of this document.

Keeping Your Information

We’ll hold on to your information for as long as you have a booking with us, and for as long as is necessary to provide support-related reporting.

We’ll also hold on to your information If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also keep hold of some of your information as required, even if it is no longer needed to provide the services to you.

How we secure your information

Our information security policies and procedures are aligned with widely accepted international standards, we apply the controls detailed in the Payment Card Industry Data Security Standard to all environments storing personal data. These standards are applied and are reviewed regularly and updated as necessary to meet our business needs, changes in technology, and regulatory requirements.

For example:

Policies and procedures

• We place appropriate restrictions on access to personal information
• We implement appropriate measures and controls, including monitoring and physical measures, to store and transfer data securely

Training for employees and contractors

• We require privacy, information security, and other applicable training on a regular basis for our employees and contractors who have access to personal information and other sensitive data
• We take steps to ensure that our employees and contractors operate in accordance with our information security policies and procedures and any applicable contractual conditions

Cookies

We use cookies when you visit our site.

By using our site, you agree to us placing cookies on your device and accessing them when you visit the site in the future. If you want to delete any cookies that are already on your computer, the “help” section in your browser should provide instructions on how to locate the file or directory that stores cookies.

Changes to how we protect your Privacy

We may change this page from time to time, to reflect how we are processing your data. If we make significant changes, we will make that clear on our website, or by some other means of contact such as email, so that you are able to review the changes before you continue to use our services

How to contact us

If you:

• Have any questions or feedback about this notice.
• Would like us to stop using your information.
• Want to exercise any of your rights as set out above, or have a complaint.

You can contact our privacy team by emailing us at:

reservation@hotel-una.co.uk

Or if you’d like to, you can write to us at:

Hotel Una,

55 - 56 Regency Square,

Brighton,

East Sussex,

BN1 2FF